Direct Services Assistant - Two Openings

Job Type

Part-Time (day, evening, weekend and overnight)


Vacation Time and Sick Time

Responsible to 

Direct Services Coordinator

General Purpose of Position

To provide support to Beacon Center sheltered and non-sheltered clients, family visitation and exchange clients, as well as assist with community education and outreach

Purpose of the Shelter: To provide temporary shelter for victims of domestic violence, sexual assault and stalking

Purpose of the Family Visitation Center: To ensure children’s emotional and physical safety by providing a continuum of visitation services from on-site supervised visitation to supervised exchanges of children.

  • Associate degree preferred or equivalent life experiences.

  • Possesses knowledge of domestic abuse, sexual assault, stalking, violence dynamics, and child abuse is preferred.

  • Possesses the ability to be flexible and handle complex issues. 

  • Must possess a valid driver’s license, a safe driving record, and pass a background check.

  • Computer literacy is preferred.

• Demonstrate effective written and oral communication skills 

• Plan and organize work for maximum effectiveness and efficiency 

• Be a team member 

• Demonstrate effective public communications and public relations skills 

• Think logically and make practical decisions 

• Be welcoming and accepting to clients and the public, by telephone and in person 

• Respond to a high degree of activity, keeping composure and self-control 

• Demonstrate initiative, accept responsibility, and participate in active problem solving 

• Be a positive role model 

• Demonstrate physical and emotional stamina to effectively handle job related issues and stress 

• Be a positive role model 

• Demonstrate enthusiasm, personal energy, and endurance 

• Maintain written documentation for all supervised visitations and exchanges, and multi-media documentation when possible 

• Possess awareness of cross-cultural diversity 

• Coordinate activities in the absence of the Coordinators or senior staff

First Response

  • Respond to crisis telephone calls, law enforcement calls, crisis counseling requests, and emergency medical needs

  • Make appropriate referrals to other service agencies

Client Support/Advocacy

  • Complete shelter intakes

  • Complete client orientations and assessments

  • Provide and model client advocacy

  • Respond to clients by providing basic and emergency services, transportation and safety planning

  • Assist clients with legal advocacy, including protection orders

  • Provide clients with information and education about domestic violence, sexual assault and/or stalking

  • Complete exit survey with sheltered clients

Family Visitation Center Services

  • Demonstrate understanding, work with, and support the mission and purpose of the Beacon Center, Shelter and Family Visitation Center

  • Work compassionately with the women, men, and children who will use center services

  • Respond to requests for information about program services

  • Provide transportation of children in foster care

  • Conduct on-going needs assessments, including gathering feedback from women, men and children who use the Beacon Center

  • Act as a liaison between CPS, Beacon Center, and Watertown community

  • Implement and maintain model standards for the FVC, Shelter and Beacon Center

Team Member Responsibilities

  • Articulate and adhere to the mission and vision of Beacon Center

  • Know and consistently follow Beacon Center policies and procedures

  • Keep abreast of developments in agency’s areas of service and expertise

  • Attend assigned meetings and trainings

  • Work hours as scheduled, which will include hours at night and on weekends

  • Answer the door and phone

  • Other duties deemed necessary and appropriate by the Executive Director or designee

  • Provide ancillary services

  • Complete paperwork in a timely manner

  • Cleaning of office areas and shelter areas as assigned



Job Responsibilities