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Direct Services Assistant

Job Type

Part - Time - Approximately 20 hours per week. Possibility to pick up shifts when available.


Vacation Time and Sick Time

Responsible to 

Direct Services Coordinator

General Purpose of Position

The Direct Services Assistant works with survivors of domestic and sexual violence to obtain appropriate community resources that will aid in their safety. The advocate provides crisis intervention, danger assessment, safety planning, and empowerment advocacy with a focus on helping survivors deal with the impact of violence.
Duties include answering business/crisis line, completing intake services ,completing documentation accurately and in a timely manner, sorting donations, and cleaning. Beacon Center employees work as a team to accomplish tasks necessary to meet the needs of survivors.


  • Associate degree preferred or equivalent life experiences.

  • Possesses knowledge of domestic abuse, sexual assault, stalking, violence dynamics, and child abuse is preferred.

  • Possesses the ability to be flexible and handle complex issues. 

  • Must possess a valid driver’s license, a safe driving record, and pass a background check.

  • Computer literacy is preferred.


  • Demonstrate effective written and oral communication skills 

  •  Plan and organize work for maximum effectiveness and efficiency 

  • Be a team member 

  •  Demonstrate effective public communications and public relations skills 

  • Think logically and make practical decisions 

  • Be welcoming and accepting to clients and the public, by telephone and in person 

  • Respond to a high degree of activity, keeping composure and self-control 

  • Demonstrate initiative, accept responsibility, and participate in active problem solving 

  • Be a positive role model 

  • Demonstrate physical and emotional stamina to effectively handle job related issues and stress 

  • Be a positive role model 

  • Demonstrate enthusiasm, personal energy, and endurance 

  • Maintain written documentation for all supervised visitations and exchanges, and multi-media documentation when possible 

  • Possess awareness of cross-cultural diversity 

  • Coordinate activities in the absence of the Coordinators or senior staff

Job Responsibilities

First Response

  • Respond to crisis telephone calls, law enforcement calls, crisis counseling requests, and emergency medical needs

  • Make appropriate referrals to other service agencies

Client Support/Advocacy

  • Complete shelter intakes

  • Complete client orientations and assessments

  • Provide and model client advocacy

  • Respond to clients by providing basic and emergency services, transportation and safety planning

  • Assist clients with legal advocacy, including protection orders

  • Provide clients with information and education about domestic violence, sexual assault and/or stalking

  • Complete exit survey with sheltered clients

Family Visitation Center Services

  • Demonstrate understanding, work with, and support the mission and purpose of the Beacon Center, Shelter and Family Visitation Center

  • Work compassionately with the women, men, and children who will use center services

  • Respond to requests for information about program services

  • Provide transportation of children in foster care

  • Conduct on-going needs assessments, including gathering feedback from women, men and children who use the Beacon Center

  • Act as a liaison between CPS, Beacon Center, and Watertown community

  • Implement and maintain model standards for the FVC, Shelter and Beacon Center

Team Member Responsibilities

  • Articulate and adhere to the mission and vision of Beacon Center

  • Know and consistently follow Beacon Center policies and procedures

  • Keep abreast of developments in agency’s areas of service and expertise

  • Attend assigned meetings and trainings

  • Work hours as scheduled, which will include hours at night and on weekends

  • Answer the door and phone

  • Other duties deemed necessary and appropriate by the Executive Director or designee

  • Provide ancillary services

  • Complete paperwork in a timely manner

  • Cleaning of office areas and shelter areas as assigned

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